Privacy policy

Last updated: September 27, 2026

This Privacy Policy explains how Eleva Home collects, uses and discloses personal information when you visit eleva-home.com, place an order or contact us.

Article 1 - Personal information collected

When a customer places an order on eleva-home.com, Eleva Home collects the personal information provided during checkout, including the customer's name, billing address, shipping address, email address, phone number, order details and payment-related information.

When a customer contacts Eleva Home, subscribes to the newsletter or signs in to a customer account, Eleva Home collects the information provided, such as the email address and the content of messages.

When a user browses eleva-home.com, certain technical information may be collected automatically through cookies and similar technologies, including IP address, browser type, operating system, device information, pages visited and website interactions.

Article 2 - Data controller

The data controller responsible for personal information collected through eleva-home.com is:

Trading name: Eleva Home
Legal operator: RIFAI Samy EI (sole proprietorship registered in France)
Business address: 60 Rue François 1er, 75008 Paris, France
SIRET: 990 761 884 00024
VAT: not applicable, Article 293B of the French General Tax Code
Email: contact@eleva-home.com
Phone: +33 6 68 59 80 40

Article 3 - Use of personal information

Eleva Home uses personal information to process and manage orders, process payments, prevent fraudulent transactions, arrange delivery within the United States, manage returns, refunds and warranty claims, provide customer support, send order and delivery messages, maintain and improve the website, comply with legal obligations, and send marketing emails to customers who have subscribed. Every marketing email includes an unsubscribe link.

Article 4 - Shopify and service providers

eleva-home.com is hosted by Shopify Inc., which provides the e-commerce platform that allows Eleva Home to sell products online. Shopify's use of personal information is described in the Shopify Consumer Privacy Policy.

Personal information may also be shared with service providers acting on behalf of Eleva Home, only where necessary for payment processing, fraud prevention, order fulfillment, shipping and shipment tracking, customer support, email delivery, analytics and advertising. Personal information may also be disclosed when required by law, to protect the rights of Eleva Home, its customers or others, or to a successor in the event of a sale of the business.

Eleva Home does not sell personal information for money.

Article 5 - Payments

Payments on eleva-home.com are processed by the payment providers displayed at checkout. Eleva Home does not store full payment card details.

Article 6 - International transfers

Eleva Home is based in France and works with international service providers, including Shopify. Personal information may therefore be transferred to, stored in and processed in countries other than the United States, including France. Where required, Eleva Home relies on appropriate safeguards for these transfers.

Article 7 - Cookies

eleva-home.com uses cookies and similar technologies to operate the website, manage the shopping cart, remember preferences, measure traffic, support security and, where applicable, measure and personalize advertising, including through Google services. Users can control cookies through their browser settings.

Article 8 - Your privacy choices

Under the privacy laws of some US states, the use of cookies for advertising may be considered a "sale" or "sharing" of personal information, or "targeted advertising". Users can opt out at any time on the Your Privacy Choices page. When a browser sends a Global Privacy Control (GPC) signal, Eleva Home treats it as a valid opt-out request for that browser. Other than Global Privacy Control, Eleva Home does not respond to "Do Not Track" signals.

Article 9 - Data retention and security

Eleva Home keeps personal information only for as long as necessary for order management, customer service, legal obligations, accounting, tax records, fraud prevention, dispute management and warranty support. Eleva Home uses reasonable measures to protect personal information, but no method of transmission or storage is completely secure.

Article 10 - Your rights

Depending on where they live and subject to applicable law, users may have the right to know and access the personal information Eleva Home holds about them, to correct it, to delete it, to receive a portable copy, to opt out of the sale or sharing of their personal information and of targeted advertising, and to appeal a decision on their request. Eleva Home will not discriminate against anyone for exercising these rights.

To exercise these rights, contact Eleva Home at contact@eleva-home.com. Eleva Home may need to verify the requester's identity before responding. Users may designate an authorized agent, who will be asked for proof of authorization.

Because Eleva Home is established in France, users may also lodge a complaint with the French data protection authority (CNIL) at cnil.fr/fr/plaintes.

Article 11 - Children

eleva-home.com is not directed to children under 13. Eleva Home does not knowingly collect personal information from children under 13, and does not knowingly sell or share personal information of consumers under 16. A parent or guardian who believes a child has provided personal information can contact Eleva Home to have it deleted.

Article 12 - Changes to this Privacy Policy

Eleva Home may update this Privacy Policy from time to time. The latest version is available on this page, and the "Last updated" date above shows when it was last changed.

Article 13 - Contact

Trading name: Eleva Home
Legal operator: RIFAI Samy EI
Business address: 60 Rue François 1er, 75008 Paris, France
SIRET: 990 761 884 00024
Email: contact@eleva-home.com
Phone: +33 6 68 59 80 40